Working with People

Working with People


* Learning about basic human needs

* How to help balance those needs

* Recognizing YOUR needs and how they relate to clients

* Pain; signs and symptoms

Basic Needs. Every person has certain basic needs that must be met to survive. A NEED is a requirement for survival. Sometimes an individual can satisfy their own needs, and sometimes they require help. A person becomes your client when he is unable to satisfy all their needs their selves.

It is important-and often difficult-to be sur health care team actions are meeting the client’s needs. Your knowledge of these needs and your objective observations will help your supervisor determine whether the service plan meets all needs in a particular home.

Basic physical and psychological needs. Not all needs must be met completely each day, but the more each person’s needs are fulfilled, the better the quality of life. Phycological needs also must be satisfied to have a healthy emotional and social outlook. The more completely each need is met, the better the person’s emotional state will be. These needs can be met by family, by oneself, or by someone not a family member but available on an intermittent basis.

Basic Physical Needs

-Safety, Food, Clothing, Shelter, Activity, Rest, Avoidance of Pain

Basic Psychological Needs

-Love, Independence, Socialization, Trust, Acceptance, Security, Recognition, Affection

Balancing Needs. Each person determines their particular balance. When one is out of balance due to illness, the other needs are also affected. The client is often the one who knows how to restore balance. In such a case, the client might determine when to eat and what foods to decrease so that they do not gain weight. By asking the client, you will likely meet actual needs and not guess what they are. Needs can change so be alert.

Factors which affect the way in which a client’s balances their needs-

-Client knowledge, disease state, family support, mental state, age, available resources, culture, financial resources.

Your needs as a Home Care Provider. Home care providers have the same basic needs as their clients. It is important that your needs be met, too, but not at the expense of your client’s. Many times, your needs will have to be put aside until you leave the client. Discuss with your supervisor both your client’s needs and yours. Then a plan can be made so that the needs of the client will be satisfied, and you will not feel slighted. Caregivers must be alert to the reasons they do and say things.

-Are you turning on the TV for the client’s benefit or yours?

-Are you preparing lunch now for the client because you are hungry?

-Are you acting because the client’s needs must be met or because your needs must be met? For example: Are you giving the client a bath because they will feel better or because you want to do it now?

Unmet Needs. When basic needs are not met, human beings react. If a physical need is not met, the reaction is usually obvious; for example, if the need for food is not met, the person might become irritable or weak. If emotional needs are not met, a person’s reaction may be feelings of anxiety, depression, aggression, or anger or else a physical ailment without apparent cause.

You will not always be able to decide the way a client behaves in a certain manner. That is all right. It is necessary, however for you to report these actions to your supervisor. Often, by reviewing client’s actions, your supervisor can determine if a need is unmet.

Pain. Means, different things to different people. What is painful to one person may not be to another. Many people think that pain is normal and must be tolerated; some believe it is a punishment; some do not want to complain; and some people are afraid of medications. Pain causes many reactions-

-rapid pulse, shallow and rapid breathing

-increased fatigue

-increased anxiety

-increased stress

-withdraw and decrease communication

-decrease food and fluid intake

-make faces and make gestures with hands

-moan and talk in baby talk and cry

-demonstrate angry behavior

Your role as a Home Care Provider

-ask the client what usually decreases their pain.

-talk to the client, explain what you will do and how they may help

-allow the client to move at their pace, do not rush

-support the medication schedule, remind to take medications

-encourage the family to support the client as they deal with pain

-observe the client for any increase of pain

-report to your supervisor if the client’s pain changes

-encourage the client to share their feelings about their pain

Working with People Quiz

True/False Circle One

1. Some basic physical needs are: love, independence, socialization.

2. What are the two types of human needs?

3. The clients doctor is the one who knows best as to how to establish balance for the client?

4. It is okay for staff to answer personal phone calls while working with a client.

5. Some signs that your client is experiencing pain are; rapid pulse, shallow and rapid breathing, increased fatigue.

Answer Key: Working with People

1. False

2. Physical and Psychological

3. False

4. False

5. True